Tri Palm International (Oasis/Sunroc) Domestic Warranty Information

Limited 5-Year Warranty (Continental Limits of the United States and Canada): Below is a copy of the detailed warranty that you will receive with your cooler.

FIRST YEAR: The Manufacture promises the original purchaser (user) to repair or, at the Manufacturer’s option, to replace any part of this water cooler which proves to be inoperative due to a defect in material or workmanship under normal use, for a period of one year from the date of original installation or for a period of eighteen (18) months after date of shipment from the factory, whichever occurs first.   During the one year warranty, the Manufacturer will, through its approved service center or factory repair department, provide labor and parts necessary to correct such inoperative condition at no charge, if the water cooler has been installed and operated in accordance with the written instructions furnished with the water cooler. If it becomes necessary to ship the inoperative water cooler to the approved service center or factory repair department, the Manufacturer will pay the transportation charges both ways via common carrier.   Local delivery charges are not covered. The cost of labor required to disconnect and reconnect plumbing and electrical connections will the responsibility of the user (owner). SECOND THROUGH FIFTH YEAR: The Manufacturer promises within the second through fifth year to repair, or at its option, to replace any part of the sealed refrigeration system (compressor, condenser, evaporator, compartment evaporator and interconnecting refrigerant lines, or the internal cold water system cooling tank, pre-cooler and soldered interconnect cold water lines) which prove to be inoperative due to a defect in material or workmanship.   The Manufacturer will provide through its approved service center or factory repair department, the labor at no charge, to install such parts of the sealed refrigeration or cold water system. If it becomes necessary to ship the inoperative water cooler to the approved service center or factory repair department, the Manufacturer will pay the transportation charge both ways via common carrier.   Local delivery charges are not covered. The cost of labor, to diagnose a sealed refrigeration system or cold water system failure, the cost of labor required to disconnect and reconnect plumbing and electrical connects or the labor to remove the refrigeration system from the water cooler, will be the responsibility of the user (owner). In addition to the sealed refrigeration or cold water system coverage, if any of the following parts become inoperative due to a defect in material or workmanship, the Manufacturer promises to replace the part at no charge providing the part is removed and returned, properly tagged, to the nearest approved service center or the factory. These parts are: hot tank, hot tank thermostat, heat limiter, cold thermostat, condenser fan motor and fan relay, compressor starting relay and overload, condenser water regulating valve, PC board, electronic solenoid valve, mechanical float assembly, bubbler valve regulating mechanism, stem assembly. The labor to change the parts in the above paragraph will be the responsibility of the user (owner). GENERAL PROVISIONS AND EXCLUSIONS: This warranty applies only within the Continental Limits of the United States of America and Canada. This warranty does not apply and no agreement, either expressed or implied, shall be applicable if the affixed serial number is removed, defaced or obliterated. This warranty does not apply if service of the sealed refrigeration system or cold water system or parts furnished as original equipment by the Manufacturer are not obtained from an approved service center or the factory. This warranty does not apply to any water components that become inoperative due to liming conditions. This warranty does not apply to any water cooler or components that become inoperable because of a failure to satisfy standards or regulations adopted by any government or agency thereof subsequent to the date of shipment from the factory. This warranty does not cover performance, failure or damages of any part resulting from external causes such as alterations, abuse, misuse, misapplication, corrosion or acts of God. This warranty does not apply to non-refrigerated water fountains, cuspidors, dispensers or accessories, nor the following models: P13FSN; HW; HW-RR; ER2-RR, TPK; ER2. These products and models have individual warranties. WARNING The warranty and the Underwriters’ Laboratory listing for this machine are automatically voided if this machine is altered, modified, or combined with any other machine or device. Alteration or modification of this machine may cause serious flooding and/or hazardous electrical shock or fire. Except as set forth here, the Manufacturer makes no warranty, guarantee or agreement expressed, implied or statutory, including any implied warranty of merchantability or fitness for a particular purpose. The foregoing is in lieu of all other agreements expressed, implied or statutory and all other obligations or liability of the Manufacturer.   The Manufacturer does not assume or authorize any person to assume any obligations of liability in connection with this product.   In no event will the Manufacturer be liable for special or consequential damages or for any delay in the performance of this agreement due to causes beyond their control.

Questions? Call toll free 1-877-645-6044 or email   info@allfountains.net